Shipping
We deliver nationwide across South Africa by courier, dispatched from Johannesburg.
- Shipping is calculated at checkout based on your delivery address and the size and weight of your order, so you always pay the real courier rate.
- Where available, you can choose a Pudo locker collection for a cheaper option, or door-to-door delivery.
- Orders are packed and dispatched within 1–2 business days. Delivery usually takes 2–4 business days depending on your area.
- You’ll receive a tracking number by email or WhatsApp once your order ships.
Returns
Your glow matters to us. Because our products are skincare and personal-care items, for hygiene and safety we can only accept returns of unopened, unused products in their original packaging.
- If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery and we’ll make it right — a replacement or a refund.
- To start a return, email ohsashop@gmail.com or WhatsApp us with your order number.
- Approved refunds are made to your original payment method once we receive the item.
This policy is in line with the South African Consumer Protection Act.